Service Contracts, On Demand Repair, and Preventive Maintenance
Sercomp International provides laboratories with comprehensive maintenance coverage to suit their specific needs and budget. We also offer on demand repairs in the event of an incident, repair parts and supplies for in-house use, and a preventive maintenance plan or one-time agreement yearly to make your laboratory a more productive facility.
Service Center Repair
If your instrument needs repair or service but your lab requires that you retain the same instrument. Ship your defective unit to the nearest our Sercomp International Service Center. We repair systems using extensive diagnostic testing, and we’ll return it to you looking and performing better than ever
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24-Hour On Site Emergency Telephone Service Available On Your Laboratory Equipment
We are available around the clock to assist you with your equipment emergencies. We are able to dispatch an experienced and fully-trained service engineer to meet all of your requests for service effectively and in a timely manner.
GMP/GLP Preventive Maintenance Services
Investing in the maintenance of your laboratory equipment will extend the life of the unit and reduce avoidable system failures.
Well maintained equipment will run more efficiently, therefore decreasing utility consumption while prolonging the life of the unit. Without regular maintenance the unit’s condenser will collect dust and debris. A dirty or blocked condenser prevents heat removal causing the compressor to run longer and harder contributing to premature compressor failures.
During the course of working in laboratory freezers ice will form around the doors and seals of the units. If left unattended the formation of ice prohibits the proper sealing of the door, thus allowing warm air into the unit. This will affect the temperature uniformity within the unit and increase the compressor on cycle. If a compressor runs longer without cycling off it will work harder and longer contributing to compressor failures.
A Preventive Maintenance Program will provide inspections at regular intervals throughout the year to actively address these concerns. At each inspection the air filter will be cleaned, the voltage checked, ice removed from the gasket and doors, and the display temperature will be calibrated, among other items. Finally, a PM document and Inspection Report will be provided for your maintenance records.
Service Engineers are able to offer calibration services for your laboratory equipment. We are able to perform calibration services on temperature, RH, CO2, O2, RPM, and Vacuum. Our instrumentation is annually calibrated to NIST standards by an accredited laboratory.
Equipment Loan Program
To help you adjust to the changing requirements in your laboratory we are able to provide equipment loans for your short or long-term needs. For care-free service, consider that all units under our rental program include full service coverage for maintenance and repairs. Please contact our office for a price quotation and to check availability of the size, voltage and temperature of the unit you require.
Inside Delivery Services and Equipment Installation Services
To help ease your new equipment receiving troubles you may choose to have your new equipment shipped directly to us! We are available to receive, inspect for damage and test run your unit. Our staff will contact you to schedule the date and time to deliver the unit directly into your laboratory, install and verify all of the settings for your convenience.
Our experienced staff is always willing and able to assist you with questions regarding your equipment operation and application. Please do not hesitate to contact our office or email for assistance.
Let us share our knowledge with you! Our factory trained service engineers to our Sercomp International service technicians are available to perform new equipment training sessions at your facility. Please contact our office for more information and a personalized quotation.